Shipping policy

Shipping Policy – AVJ Market Collection

Effective Date: August 4, 2026

At AVJ Market Collection, we are committed to delivering your orders in a timely, reliable, and transparent manner. This Shipping Policy clearly explains how we process, ship, and deliver your purchases, as well as what to expect in case of delays or additional charges.


1. Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

Business days are defined as Monday through Friday, excluding weekends and public holidays.

Please note:

  • Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
  • During high-volume periods (such as sales, holidays, or promotional events), processing may take slightly longer than usual. In such cases, delays will not exceed a reasonable extension of 1–2 additional business days unless otherwise communicated.

Once your order has been processed, it will be handed over to the shipping carrier for delivery.


2. Shipping & Delivery Timeframes

Estimated delivery times begin after the order has been shipped, not after the order is placed.

  • Domestic Shipping (within the same country/region): 5–10 business days
  • International Shipping: 7–20 business days

These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on carrier performance, destination, customs processing, and other external factors.


3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Package weight and size
  • Selected shipping method

From time to time, AVJ Market Collection may offer free shipping promotions, which will be clearly displayed on our website and applied automatically at checkout when eligible.

Shipping fees are non-refundable once an order has been shipped, unless the return is due to an error on our part.


4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (if available).

Please note:

  • Tracking information may take 24–72 hours to become active in the carrier’s system.
  • Updates may be delayed depending on the shipping carrier and destination country.

If tracking information does not update after several days, please contact us for assistance.


5. Shipping Delays and External Factors

While we strive to ensure timely delivery, AVJ Market Collection is not responsible for delays caused by circumstances outside our control, including but not limited to:

  • Carrier delays or service disruptions
  • Customs clearance procedures (for international shipments)
  • Severe weather conditions or natural disasters
  • Public holidays or peak shipping seasons
  • Transportation or logistics interruptions

In such cases, delivery times may extend beyond the estimated timeframe. We will assist in tracking your order, but we cannot guarantee exact delivery dates.


6. Incorrect or Incomplete Shipping Information

Customers are fully responsible for providing accurate and complete shipping details at checkout, including:

  • Full name
  • Correct address
  • Apartment/unit number (if applicable)
  • Valid contact information

AVJ Market Collection is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Lost packages due to incomplete or inaccurate information

If you notice an error in your shipping details, please contact us immediately. We will attempt to update the information before the order is shipped; however, changes cannot be guaranteed once processing has begun.


7. Lost, Stolen, or Marked Delivered Packages

AVJ Market Collection is not responsible for packages that are:

  • Marked as “delivered” by the carrier but reported as missing or stolen
  • Lost after successful delivery confirmation

In such cases:

  • Customers must first contact the shipping carrier to file a claim or investigation.
  • We will provide reasonable assistance where possible, including providing tracking details or supporting documentation.

We are not liable for theft or loss after confirmed delivery to the correct address.


8. International Shipping, Customs, and Import Fees

For international orders, please be aware of the following:

  • Orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country.
  • These charges are not included in product prices or shipping fees.
  • All customs-related fees are the sole responsibility of the customer.

AVJ Market Collection has no control over these charges and cannot predict their amount, as they vary by country and local regulations.

If a package is delayed or held by customs, it is the customer’s responsibility to cooperate with local authorities to release the shipment.


9. Contact Information

If you have any questions regarding shipping, delivery timelines, or your order status, please contact us through the contact form on our website or via the customer support email listed on AVJ Market Collection.

We are happy to assist you and ensure a smooth shopping experience.