Refund policy

Refund & Return Policy – AVJ Market Collection

Effective Date: August 4, 2026

At AVJ Market Collection, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all included accessories.
  • Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products.
  • Digital products or downloadable items.
  • Gift cards.
  • Items marked as Final Sale.
  • Products damaged due to misuse, neglect, or normal wear and tear.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • Photos of the damaged or incorrect item.
  • Photos of the shipping package if applicable.

We will review your request and, if approved, send a replacement or issue a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.
  • The item arrived damaged or defective.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled and must follow our standard return process.

Contact Us

If you have any questions about this Refund & Return Policy, please contact us through the contact form on our website or by email at the customer support email listed on AVJ Market Collection.